Debt Advisory Line FAQs

Debt Advisory Line will continue to service your Debt Management Plan until 13th December. From that date Gregory Pennington will take over the running of your plan.

Who is Gregory Pennington regulated by?

Gregory Pennington is authorised and regulated by the Financial Conduct Authority – Firm Reference Number 664019.

I am struggling to make my Debt Management Plan payments – can you help?

Yes of course. Just call 0800 542 7830 and we will review your Income and Expenditure with you to ensure that your DMP remains affordable.

Have the terms and conditions of my Debt Management Plan changed?

No, your Terms of Business have not changed. Your DMP will transfer to Gregory Pennington on the existing Debt Advisory Line Terms of Business. Early next year, we will update your Terms and Conditions to bring them in line with our own, and we will tell you about any changes. The fee that you pay will not change. If you don’t want to accept the changes or want to cancel your DMP you can do so.

Will you continue to pay my lenders?

Yes, we will continue to distribute payments to your lenders as before.

How do I know my money is safe?

Gregory Pennington is authorised and regulated by the Financial Conduct Authority. As part of our authorisation, we are required to follow strict rules in how and where we hold client money. This includes having client money bank accounts, separate to our own business accounts, which are ring fenced and regularly audited. At any time, you can ask us for a statement, showing the payments that you’ve made and the money we’ve distributed to your creditors.

Will I still get a regular financial review of my DMP?

Absolutely, yes. It is vital that we complete a review with you at least once a year, to ensure that your Debt Management Plan remains suitable and affordable for you. However, if your circumstances change, we will do a review with you at any time – just give us a call after 13th December.

I need additional support for health / personal reasons – can you help?

Yes of course. From 13th December, just call 0800 542 7830 and we will do all we can to provide the support that you need.

How will you use my personal data?

Protecting your personal information is important to us. You can see Gregory Pennington’s Privacy Policy here.

I don’t want to transfer to Gregory Pennington, what are my options?

If you don’t want to transfer to Gregory Pennington, please call Debt Advisory Line on 0800 542 7830 before 13th December to let them know.

How can I close my Plan?

If you want to close your DMP, please call Debt Advisory Line on 0800 542 7830 before 13th December to let them know. Alternatively, after this date, you can let us know on the same number.

How do I complain?

You can make a complaint in writing or by telephone. Please call 0800 542 7830 or write to Debt Advisory Line, 1C Riparian Way, The Crossings Business Park, Cross Hills, BD20 7AA. You can find Debt Advisory Line’s full complaints procedure here.

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